Please read this very carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways.

• Terms. Our prices can be found both on this web site and also in price list.
• Deposit and Booking Monies. A deposit of £100 per booking is required. This deposit is non-refundable on your cancellation. The balance of the rental cost is due and payable no later than six weeks before your holiday start date. If this payment is not received before this time we reserve the right, upon enquiry, to offer these date to others.
• Booking Confirmation. We will confirm your booking in writing, at which point, a binding contract will come into existence between us. The conditions of hire form the basis of your contract.
• Cancellation by you. If you have to cancel your holiday please telephone us immediately. We regret that we will be unable to refund your initial payment in any circumstances. If you have paid the full balance we will only make a refund if we are able to re-let the property.
• Minors. We cannot accept bookings from anyone under 18 years of age.
• Availability. Your booking is accepted on the understanding that the property will be available for use on the agreed date. However we reserve the right to cancel your booking where “force majeure” (as defined in clause 7) arises. In such cases our liability is limited to offering you a full refund of monies paid to us. We cannot pay any compensation, expenses, or costs you may incur as a result of such cancellation.
  We have the right to refuse to hand over the accommodation to any person(s) who in our reasonable opinion, is/are not suitable to take charge of it. In such cases all hire charges paid will be refunded in full, the contract shall be terminated and we will have no further liability. If in our reasonable opinion any person(s) is/are not suitable to continue the holiday because of unreasonable behaviour, damage to the property or danger or significant annoyance to others we reserve the right to terminate the contract. in such cases the contract will be terminated, we will have no further liability and no refund shall be due.
• Force Majeure. We cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract is with you is prevented or affected by reason of circumstances which amount to “force majeure”. Such circumstances include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage to property through fire, flood, explosion, weather damage, break-in, criminal damage, or any similar event beyond our control. Such circumstances include war, threat of war, terrorist activity, nuclear or natural disaster and all similar situations beyond our control.
• Occupancy. A minimum occupancy of four persons is required, and a maximum of six, unless previously agreed by the owner.
• Arrival and Departure times. Arrivals should be between 4pm and 8pm on the first day. Please arrive no earlier than 4pm and no later that 8pm unless by prior arrangement. If you have been delayed you must call Deanshold to inform us that you will be late. +44 (0) 1572 722299 or Mobile 07717474965. You must vacate Deanshold by noon on the day of departure. You are obliged to leave everything in a clean and tidy condition.
• Liability. We cannot accept liability for any damage, damage expense, injury death or loss of any nature whatsoever other than in the case of our, or our employees proven negligence or breach of statutory duty.
• Damage. You are responsible for any damage or loss sustained to the property itself, or the contents therein during your stay. Please be honest and report any damage to property and its contents immediately to the owners. Damage and cost of repairs/ replacement must be paid for on the spot. We have the right to enter the accommodation (without notice) if special circumstances or emergencies arise.
• Children. Children under 12 years of age must be supervised at all times.
• Pets. Unfortunately, We do not allow pets.
• Accessibility. Deanshold is on two levels and has steps to the bedrooms, living room and bathroom and is unsuitable for anyone with mobility difficulties. 
• Deanshold is strictly No Smoking. Smoking is not allowed inside the rental property or patio/garden areas.
• Your Vehicles. Space for parking two cars is provided within the properties grounds. Your vehicles(s), their accessories and contents are left entirely at your own risk. We accept no responsibility for any loss or damage from or to any vehicles(s) from any cause whatsoever.
• Linen and Towels. All linen and towels are provided. Guests staying for one week or more will have a change of linen and towels on Saturdays and Wednesday (Unless otherwise requested).
• Noise Nuisance. Please respect other people’s privacy and not make noise after 11pm.
• Any shortcomings. Any shortcomings to the property must be notified to us as soon as possible. We will make every reasonable attempt to take remedial action.
• Personal Holiday Insurance. We strongly recommend that you take out personal holiday insurance.
• Data Protection. We will not use the information you provide for any other purpose than to process your holiday booking.

When booking Deanshold we will confirm that you have read, understood and agreed to these terms and conditions.